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Thank you for choosing Solistial. We are committed to providing you with a seamless and reliable shipping experience. This Shipping Policy outlines important information regarding the shipping of products ordered from our website or other sales channels. Please read this policy carefully to understand our practices and procedures.
1. Order Processing:
a. Once your order is placed and payment is confirmed, we will begin processing it within 1-2 business days.
b. Orders are processed on business days (Monday to Friday, excluding public holidays).
c. Please note that any customization or personalization requests may require additional processing time.
2. Shipping Methods and Delivery:
a. We offer several shipping methods to ensure flexibility and convenience for our customers. The available shipping options will be displayed during the checkout process.
b. Delivery times may vary depending on the shipping method selected and the destination address. Our products are shipped from various countries and shipping times may vary. Normally delivery can take from 7 to 30 business days.
c. We partner with reputable shipping carriers to ensure timely and secure delivery of your order.
d. Once your order is shipped, you will receive a confirmation email containing tracking information, if this was opted for, allowing you to track the progress of your shipment.
3. Shipping Rates:
a. Shipping rates are calculated based on various factors, including the weight and dimensions of the package, shipping destination, and the selected shipping method.
b. The shipping costs will be displayed during the checkout process, giving you the opportunity to review and confirm the charges before completing your order.
4. International Shipping:
a. We offer international shipping to select countries. The availability and shipping rates for international orders will be displayed during the checkout process.
b. Please note that international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient, and we recommend contacting the local customs office for more information.
5. Order Tracking:
a. Once your order is shipped, you will receive a confirmation email with tracking information, if tracked shipping is opted for.
b. You can track the progress of your shipment by using the provided tracking number on the carrier's website or by contacting our customer support team for assistance.
6. Address Accuracy:
a. Please ensure that the shipping address provided during the checkout process is accurate and complete. We are not responsible for delays or undelivered packages due to incorrect or incomplete addresses provided by the customer.
7. Delivery Issues:
a. While we strive to ensure timely and successful deliveries, unforeseen circumstances may sometimes cause delays or delivery issues beyond our control. In such cases, we will work closely with the shipping carrier to resolve the situation as quickly as possible.
b. If you encounter any delivery issues or have concerns about your shipment, please contact our customer support team, and we will assist you in resolving the matter.
8. Order Cancellation/Modification:
a. If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but please note that orders already processed or shipped may not be eligible for cancellation or modification.
9. Returns and Refunds:
a. For information on returns, refunds, and our general policy on order cancellations, please refer to our Returns and Refunds Policy, which can be found on our website.
10. Contact Information:
a. If you have any questions, concerns, or require further assistance regarding our shipping policy, please contact our customer support team through contact@solistial.com
Please note that this shipping policy may be subject to change without prior notice. We encourage you to review this policy periodically for any updates.
Thank you for choosing Solistial. We appreciate your business and look forward to serving you.